Privacy Policy for Phoenix Mental Health Services LLC

Effective Date: 10/14/2024

At Phoenix Mental Health Services LLC, your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, including scheduling therapy sessions online, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

• Personal Identifiable Information (PII): Name, address, phone number, email, date of birth, insurance information, and other details necessary for providing therapy services and billing.
• Health Information: Medical history, mental health history, treatment plans, and other relevant health information shared during therapy sessions or for insurance purposes.
• Payment Information: Insurance details, billing address, and payment history.

2. How We Use Your Information

We use the information collected for the following purposes:

• Providing Services: To schedule, conduct, and manage your therapy sessions.
• Billing and Insurance: To process payments and submit claims to your insurance provider.
• Communication: To send you reminders, respond to inquiries, and notify you of changes to services or appointments.
• Compliance with Laws: To comply with state and federal regulations, including HIPAA (Health Insurance Portability and Accountability Act) requirements.

3. Disclosure of Information

We will not share your personal information with third parties, except in the following circumstances:

• With Your Consent: We may share information with your consent for purposes such as referrals or collaboration with other healthcare providers.
• For Billing: We may share your information with insurance companies for billing and claims processing.
• As Required by Law: We may disclose your information to comply with applicable laws, regulations, or legal processes.

4. How We Protect Your Information

We take the security of your information seriously. We implement physical, technical, and administrative safeguards to protect your personal and health information from unauthorized access, use, or disclosure. All online communications with Phoenix Mental Health Services LLC, including scheduling, are encrypted using secure protocols.

5. Your Rights Regarding Your Information

You have the right to:

• Access Your Information: Request a copy of the personal and health information we hold about you.
• Amend Your Information: Request corrections to any inaccurate or incomplete information.
• Request Restrictions: Ask us to limit how your information is used or disclosed, especially regarding insurance billing.
• File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or the U.S. Department of Health and Human Services.

6. Online Communication

If you choose to contact us through our website or other online platforms to schedule appointments or for other inquiries, please be aware that we strive to ensure that our communications are secure. However, no system is completely foolproof, and we recommend that you avoid sharing sensitive information online unless it is through secure channels.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Phoenix Mental Health Services LLC
3001 Gettysburg Road Camp Hill, PA 17011
717-482-5910
[email protected]